We take responsibility, deliver what’s promised and honor commitments to our peers, partners and customers. When we make a mistake, we own it and find a way to make things right.
We do the right thing for each customer and for each other. We listen openly and answer honestly. We don’t wait to be told the right thing to do; we do it.
We bring our best to everything we do and take pride in our successes. Our passion is infectious; it encourages and energizes those around us.
We are doers and problem-solvers. We think beyond the service bay, always looking for innovative ways to elevate service to our customers. We think bigger and challenge each other to do the same.
We are a trusted source of knowledge and confidence to each other and to our customers. We continuously build and invest in our knowledge, skills, and technology to ensure we always have the answers and options our customers need.
We communicate honestly, openly and proactively with our peers, partners and customers. We build trust by ensuring they have the timely information they need to make good decisions; we use technology to make it accessible.
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